From Andy:
I was away on a business trip at Brunei Darussalam, trying to return home to Buenos Aires a few days ahead of schedule. After calling the American Airlines' Executive Platinum desk, where I got a "sorry, no more room on the flight" kind of response, I felt desperate. I then called the BTM Help Desk line, although it was during the weekend. I found Jose Mollerach on his bed, on a Sunday, just before 8am. He asked me for a few minutes until he could wake up and come to his workstation. When I called 15 minutes later, the answer was: "you've got a window all the way through. Anything else?" That's the kind of support I have been getting from BTM during the last 9 years. Thanks.
Andres Ricover
.............................................................................................................................................
Gracias!!
Realmente estamos más que satisfechos con la agencia, ya que nos demuestran
en el día a día su calidad profesional y su dedicación ante nuestras
necesidades.
En varias oportunidades hemos solicitado viajes en el momento y hemos tenido
una óptima y rápida respuesta por parte de todo el staff de BTM.
Queremos felicitarlos por su servicio y nos alegra ser parte de su staff de
clientes.
Florencia Temperley-Ditecar
.............................................................................................................................................